Returns & Exchanges
At The Donegal Shop, we pride ourselves on the quality of our authentic Irish knitwear and heritage fashion. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) and the correct shipping address for our Dublin warehouse.
Prepare the Package
Ensure the items are in their original, unworn condition with all Donegal Shop tags and authentic labels still attached to the garment.
Ship the Item
Securely pack your items and send them back using a tracked postal service to ensure the safe arrival of your heritage pieces.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing